Record360 offers two different tiers of support, depending on your subscription. This article outlines the resources available to you as a Record360 customer.
Tiers
Standard Support [available on our Basic, Standard, & Professional subscriptions]
- Live support with a 2-hour first response time (Mon-Fri, 8-5pm PT)
- Automated onboarding emails
- (2) rounds of workflow customizations during onboarding
- Access to our Help Center documentation
- Access to our Record360 University training videos
- Access to our industry-standard workflow library
Enterprise Support [available to our Enterprise customers]
Everything in Standard plus…
- Live support with a 1-hour first response time (Mon-Fri, 8-5pm PT)
- Prioritized issue resolution
- Dedicated Customer Success Manager
- Custom onboarding program
- 1:1 onboarding, training, and continued support
- Workflow optimization calls
- Quarterly business reviews
- Custom usage reporting
Resources
Regardless of your subscription, we have a number of valuable Record360 resources available to you.
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Help Center. This, right here! Our Help Desk (the tool you are using right now) contains articles about the Record360 product and its features and tools.
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Video Library. XXX
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Email & Phone Support. Submit a ticket here or call us at (206) 489-3290 for additional support.
FAQs
What is a Record360 subscription?
A Record360 subscription gives you a core set of Record360 functionality over a set period of time. Record360 has three pricing levels: Basic, Standard, and Professional. You may choose whatever subscription is best suited for you.
Does Record360 offer different support levels and services for my subscription?
Yes. Depending on your needs and the subscription level you choose, Record360 offers Standard or Enterprise support packages. All customers, regardless of subscription level, will receive a core set of support services to make you successful in Record360.
What does that support look like?
Standard customers will receive support via email/phone and from our Help Center. This includes an ever-expanding collection of videos, webinars, and documentation.
Enterprise customers will receive customized support packages that scale based on your needs. Your dedicated Customer Success Manager will work with you to ensure you have all the onboarding, training, and reporting your business needs.
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