Our 'Tasks' feature allows you to create ad-hoc items for your users to complete.
Here is a video demonstrating how to use tasks for your service needs:
Updated
<% if (previousArticle) { %>
<% } %>
<% if (allItems.length > 1) { %>
<% if (previousTitle) { %>
<% } %>
<% if (nextArticle) { %>
<%= previousTitle %>
<% } %> <%= previousArticle.title %>
<% if (nextTitle) { %>
<% } %>
<%= heading %>