First, complete an inspection using our mobile app (check out our Getting Started guide if you don't know where to begin).
To upload your inspection, you must be connected to WiFi or mobile data.
If your inspection isn't uploading, you can do the following. Do not delete the Record360 app during this process! That may cause you to lose your inspection.
- Make sure you are connected to WiFi or mobile data. You can test your connectivity by opening a browser and going to any webpage. If the webpage does not load, you aren't connected to the internet.
- Make sure you are in an area of high connectivity. Even if you are connected to the internet, you may have slow upload speeds. To test your upload speed, you can use the Ookla Speed Tester app. An acceptable upload speed is anything greater than 4 Mbps.
- Make sure Record360 is open and your phone is not auto-locking. Your upload will cancel if you press the home button, switch to another app, or let your screen lock. If you are trying to upload a particularly large inspection, you need to make sure the Record360 app stays open for at least 15 minutes. As a best practice, you can also turn off Auto-Lock in your device settings, to make sure your phone stays on.
- Turn off cellular data, then turn it back on again. You can use "Airplane Mode" on your device to momentarily turn off your cellular data. Try turning it back on again and see if that reboots your connection.
If you continue to have connectivity problems, please reach out to your IT Administrator or email firstname.lastname@example.org